BOOKING PROCEDURE

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• Once you confirm the package and dates of arrival, do inform respective executive. They will be sending an email with all details including our account number as well link to transfer advance through our website. Our website accepts all major credit and debit card where there will be an additional 2.5% card charges. Once you transfer advance booking will be initiated.

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• We check hotel availability and would inform you if any of the hotels selected is not available and will be giving other options with cost difference.

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• Once booking is completed you will receive Hotel voucher (This takes one to two week depends on rush as we need to get email confirmation from hotels before sending voucher).

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• Cab details will be forwarded through SMS one day prior to arrival.

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• On arrival (Only for Cochin pick up) you will be picked and will be taken to our Customer Relationship Centre where we love you meet you to discuss the package to make sure all commitments are clear between both of us and will be collecting balance payment.

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• This experience helps the entire package much smoother and to have a better relationship between us, you can do balance payment as Cash, DD, Net transfer, Credit or debit card, we do not accept cheque.

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• If you don’t want to visit us or if your arrival is not at Cochin, please inform in advance and should do balance payment before arrival.

• We will be providing all necessary documents during this visit.

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Amendment and Cancellation Policy

 

For Amendment

We try to amend a service without any extra charge if the booking policy of hotels permits and depends on the availability of rooms. Tour once commenced should adhere to the finalized itinerary and any extra expenses for amendments have to be bared by the guest directly.

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Cancellation/No Show/Early Departure

All cancellations should be intimated through email and refund policy will be effective from the date of receipt of this email. Refund for cancellation is as mentioned below with a minimum cancellation amount of Rs. 1000/- + cancellation/retention charges as per respective hotel/houseboat/vehicle policy.

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All refund will be processed within two weeks on receipt of email.

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• Above 30 days – 70% of advance amount paid

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• 29 to 8 days – 50% of advance amount paid

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• Less than 7 days or no show – NO REFUND

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In case of early departure because of any unforeseen incidents, we tries to withdraw all bookings there forth and refund will be solely depends on the amount, which can be recovered from unused services. We do not hold any responsibility for this refund, but will assist you in the best possible way.

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 Refund mode

 

 

   " Refund will be done through online mode in 7-8 working days."

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 Cancellation policy 

 

 

 cancellation can be done 5 days before the check in date.

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Privacy Policy

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 us privacy for our valued customer is very important. We strongly believe that the personal information of our customers should not be shared with the third party without the prior consent or request from the customer. Privacy is the right of an individual and at SILVER MOON HOLIDAYS (www.silvermoonholidays.com). the information of the customer such as contact no., email, addresses etc is used only for the internal purpose and not for sale. Your contact information is stored in our database and is only used to contact you during the course of your stay with us for sharing the status of your room bookings with us and then after for announcement of our latest deals and news etc. We at SILVER MOON HOLIDAYS.. condemn the unauthorized reach and misuse and/or disclosure of the personal information of the customer and we have strict guidelines and high security features to prevent the same. Any changes in our ‘Privacy Policy’ will be posted here on the website. SECURE ONLINE PAYMENTS
The visitor on our website please take a note that your name, email address and other personal information submitted on our website may be stored with us and may also appear on the website. Like other platforms our server log files also receives general information such as IP address of the visitor, cookie etc. For the financial transactions by credit card SILVER MOON HOLIDAYS. uses a 3rd party secure payment gateway provided by “PayU” and the credit card details are ‘not stored’ with, instead the SILVER MOON HOLIDAYS.. information is securely stored and encrypted with Visa/MasterCard. Smart Cookies

We use 'Cookies' to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time. 'Cookies' are tiny text files which our Website places on your computer's hard drive to store information about your shopping session and to identify your computer.

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